Thursday, August 11, 2011

Exchange policy

Exchange Policy:

Items sold cannot be return nor exchange. We will inspect items before posting out. And shipping charges for all exchange to be borne by buyer. Exchange are only considered for prominent manufacturer's defects; Note: below reasons are not considered as defects:

Personal dislike, change of mind after purchase.

Slight colour differences (same colour range or any other physical differences), thread fray ends, wrinkles, slight mis-alignment of seams; minor tear on seams which can be hand stitched;

Button loss (replacement of buttons will be sent to you, in the event that the same button is not available, we will send a full set of replacement buttons which will match your clothing);

Minor stains (especially on light colour clothes) eg. washable stains, smudges and dirt will not be covered;

Sizing issues (clothes do not fit, note different batches of clothes may have different sizing hence take note of size measurements stated when making purchase);

Claiming that the cutting of clothes is not good;
Deliberate damage of clothes such that it will warrant an exchange.
Slight discolouration of graphic print on tee-shirts

Refund Policy:

All goods sold are non-refundable. A full refund of the product paid will be made if:

The product is no longer in stock after making the payment.

Customer wishes to withdraw before the order has been processed.

Once an order has been processed, the payment will not be refunded.

All request for defective exchange must be accompanied by zoom out image of the defective area and exchange items MUST be received within 1 week from date of dispatch of your order.

No comments:

Post a Comment